KPN inks deal for enterprise software player Xelion
Operator KPN acquired Dutch business communications software developer Xelion for an undisclosed sum, bolstering its offering for small- and medium-sized enterprises (SMEs).
Xelion is to become part of KPN’s business division which serves SMEs, though will operate independently.
The software company provides a platform combining audio and video calling, messaging and customer contact services. It is compatible with WhatsApp, Microsoft Teams and various CRM systems.
KPN noted the move fits with its strategy to “help entrepreneurs work smarter” and simplify how they deal with their customers.
It explained end users “expect companies to be reachable via various channels and to be able to switch quickly between calls, messages and customer information”, something helped by Xelion products.
In the long-term, KPN noted its newly acquired technology would offer “new opportunities to further connect communication, customer contact and AI support”.
The move is KPN’s latest targeting SMEs and comes a month after it launched a version of its Mobile AI product aimed at the segment, which provides the means to use AI to process the content of phone calls and make the information quickly usable.
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