• Have an AI agent? Need a hammer? Home Depot is thinking about how to make that palatable for the retailer.
• Angie Brown, the company's CIO, spoke to Business Insider about agents, the PHP cyber scramble, and AI fixes.
• She also talked about Home Depot's involvement in Project Glasswing, which grants access to Anthropic's Mythos Preview.

Home Depot wants to roll out the welcome mat for your AI agent — so long as it's wearing a name tag and acting on your behalf.

During a sit-down interview with Business Insider, Angie Brown, the company's executive vice president and chief information officer, said the retailer wants to support AI agents that can search and buy products on a customer's behalf. But Home Depot needs to be sure of two things first.

"We want to know you're not a bot, and we actually want to know if it's you," she said. "That's something that Muse is working on right now, to self-identify."

Her comments are the latest glimpse into how legacy retailers — and their tech staff — are thinking about the possible next generation of online shopping.

Recently, several Silicon Valley companies have launched consumer-focused AI agents, such as Meta's Muse and Spear Street Technology's Instinct AI. They promise agents capable of scanning the internet, comparing products, filling carts, and buying items with little to no intervention from the person who sent them.

Their rollout has been met with varying levels of resistance and buy-in from online retailers. Amazon barred Muse from shopping on its marketplace, saying the bots didn't properly identify themselves. Several other retailers — including Walmart, Best Buy, Sephora, and Shopify — have announced integrations or openness to AI agents. In October, Meta announced that it co-developed a personal agent protocol with Sierra AI to standardize AI agent identification.

Brown said Home Depot is open to the idea of AI agents, but the retailer doesn't want to lose its connection with loyal customers.

Frequent Home Depot shoppers, such as contractors and remodelers, are part of the company's Pro Rewards platform, where they're eligible for discounts. The retailer doesn't "want to lose contact with the customer," she said.

"That's the next evolution," Brown added, confirming that Home Depot is in active conversations with Meta about how Muse should introduce itself to websites. "There's openness on both sides, because they want it to grow."

Home Depot is already using AI to defend itself

Brown said Home Depot is deploying AI amid a recent wave of cybersecurity worries.

Last week, companies around the world raced to patch critical vulnerabilities in PHP, a programming language used in an estimated 70% of websites. The flaws were discovered with help from OpenAI and prompted US cybersecurity officials to urge affected organizations to update their systems or, in some cases, take them offline.

Brown, whose remit includes Home Depot's cybersecurity, called the hours after the warning a "little hectic," but said the company's main website was not affected.

"We had a couple of operating units — companies we've bought and things like that that are a little bit smaller — that had to plug a few vulnerabilities," she said, including an internal job application system that was taken down "in the middle of the day for about an hour to patch."

Otherwise, she said, the company was largely spared from the sudden tech anxieties.

Home Depot, Brown confirmed to Business Insider, has joined Anthropic's Project Glasswing, an initiative that gives selected companies access to Claude Mythos Preview to help secure critical software. She said the company was not granted access in the project's first wave, "despite our best efforts, and calling a lot of friends." Those slots were largely reserved for banks and cybersecurity firms, not major retailers.

The Anthropic models "found a few things" for Home Depot to fix in its code — but the agents also found a few "false positives," Brown said.

Home Depot, she said, has long ranked cybersecurity vulnerabilities, but AI is leading the company to rethink its desired time to deploy a fix.

"The speed to fix a vulnerability has to be driven down to hours," she said.

• Home Depot's CIO says digital shelf labels won't mean different prices for different shoppers.
• The retailer sees the tags as a way to show delivery timing and help pick online orders.
• It comes as consumers and lawmakers worry about electronic shelves tying in dynamic pricing.

Buying a screwdriver at Home Depot?

Well, you and your next-door neighbor should be paying the same price for the same product on the same day.

Angie Brown, the home improvement retailer's executive vice president and chief information officer, told Business Insider that it's exploring a larger rollout of its electronic shelf labels, or ESLs — the small digital placards that large retailers have been using to replace paper price tags.

When asked if those wireless-updatable tags could introduce dynamic pricing, Brown responded, "Absolutely not."

Instead, The Home Depot uses those tags to accurately inform customers when their store expects the next delivery of a specific product, Brown said.

"We love being able to show you on the sign, 'You can get this as soon as the next day,'" she said. "And we want that to be right."

Why those little shelf electronic labels have caused so much worry

Several major brands — including Walmart, Kroger, Best Buy, and Whole Foods — have rolled out electronic shelf labels in their stores.

Consumers have scrutinized the rollout amid fears that stores could quickly raise prices during busy shopping periods or use customer data to show different prices to separate shoppers.

Some state lawmakers have responded to that anxiety, too. New Jersey passed a yearlong moratorium on new implementation of the tech. Maryland passed legislation requiring grocery stores to keep electronically displayed prices unchanged for a full business day.

Concerns have prompted retailers to get ahead of dynamic pricing concerns: Walmart's CEO, John Furner, for example, wrote a memo in September to customers and employees, explicitly stating that the technology wouldn't be used to adjust prices.

"We don't set different prices based on who you are or the time of day, and we won't," he wrote. "We price the product, not the person."

Target also shared a similar statement this month, saying that the company "does not use personal information to raise prices."

Electronic signs in Home Depot

Home Depot has been testing the technology for years. In its 2020 annual report, the retailer said it had initially used electronic shelf-label capabilities in the appliances section before trying them in additional merchandising departments.

Brown said Home Depot sees the labels as a tool for store operations, not a new pricing strategy.

As stores increasingly double as fulfillment hubs for delivery workers and pickup orders, she said, ESLs can light up to help gig workers and employees quickly locate a product — an update that Walmart rolled out in its stores earlier this month.

She also said the company is not using the technology in its garden department.

There are two important caveats.

First, Home Depot sells several commodities, such as building materials and garden goods. Brown said the ESLs will reflect the individual commodity markets.

Second, Home Depot's Pro customers can receive bulk discounts when they cross purchasing thresholds. Brown said those prices are set by transparent rules, not by a shopper's personal data.

Still, for everyone else walking through a Home Depot aisle, she said, the promise is simpler: The price one customer sees should be the same price another customer sees.

"Those are the use cases we're interested in, not in changing price more often because we have electronic shelf labels," she said. "We've never talked about changing our pricing strategy if we were to roll out ESLs."