Global telecom employment fell 2.1% year-on-year in Q2 2026, extending a decline dating to 2016, according to a report by MTN Consulting.

The report’s author, Matt Walker, chief analyst at MTN Consulting, said the panel of 145 operators employed about 4.2 million people, down from 4.3 million a year earlier. The 2.1% fall exceeded the decade-long annual average of 1.7%.

The job cuts did not consistently reduce labour costs or establish a direct link between AI adoption, smaller workforces and wider margins. Among 72 sizable operators, MTN Consulting found no measurable relationship between headcount changes and trailing four-quarter EBIT margins.

It also found no consistent link between AI-related news and restructuring. Telefónica cut its headcount by 19.3%, the steepest reduction in the industry, yet had no tagged AI-automation news, while SK Telecom drew the most AI coverage and reduced headcount by 6.2%.

The findings were less positive than those in other industry surveys. Nvidia’s fourth annual State of AI in Telecommunications report stated about 65% of respondents reported AI-driven revenue gains or annual cost reductions above 5%.

MTN Consulting found fewer than 20% of global operators increased revenue by more than 5% a year, while fewer than 20% cut operating expenses by over 5%. Only BSNL, Iliad and MTN Group achieved both, representing less than 2% of the global market.

MTN Consulting said the gap suggested survey responses reflected industry optimism rather than audited operating results.

Labour costs per employee across the global panel rose 6.8% year-on-year to about $62,500. Higher compensation per worker more than offset savings from job cuts, increasing the industry’s total labour bill.

Asia was the only region to add workers during the quarter, with headcount up 0.6%, largely due to hiring by operators including KDDI. Europe posted the largest decline at 3.4%, partly reflecting Telefonica’s 19.3% reduction. Employment fell 2.8% in the Middle East and Africa and 1.2% in the Americas.

Operators who cut staff were more likely to improve operating margins, but better performance was not assured. Event studies dating to 2011 found they outperformed operators which did not cut staff in about 57% to 67% of cases.

MTN Consulting advised operators, vendors and investors to assess workforce changes and automation returns using detailed financial data rather than broad technology claims.

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AT&T moved to tackle customer pain points such as phone transfers and long customer wait times by refreshing its America’s Best Guarantee programme, in a bid to win subscribers from rivals Verizon and T-Mobile US.

The latest iteration of the guarantee initiative now offers a connection with a customer service expert in five minutes or less, whether they are buying a new device, seeking technical support, paying a bill or starting service. If the timeframe is not met, customers will be offered a callback time.

Should the operator fail to connect customers with an expert within that timeframe, not offer a scheduled callback or falls short of other support promises, eligible customers may receive a benefit such as a bill credit.

Subscribers who pair AT&T Fiber or AT&T Internet Air with a mobile service will now have one dedicated technical expert to help them from start to finish.

AT&T Consumer EVP and GM Jenifer Robertson stated customers expect straightforward, fast and transparent support. She added the changes were intended to reduce friction, build trust and hold the operator accountable when it falls short of its service standards.

The operator offered its AT&T Guarantee to fibre, dedicated internet and wireless business customers after it launched a year ago.

In March 2026, AT&T extended the programme to offer bill credits to small businesses using its Internet Air fixed wireless access (FWA) service in the event of network outages.

In Q2 2026, AT&T reported 432,000 post-paid phone net additions while Verizon and T-Mobile had 184,000 and 277,000, respectfully.

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Verizon and Ericsson claimed the first pre-standard 6G field call in the 7GHz range, moving their testing from the laboratory to a commercial network site.

The call was conducted at a Verizon commercial site in Concord, California, using an Ericsson 6G proof-of-concept kit. The companies tested upper mid-band frequencies outdoors and measured how the signals penetrated a building.

The test used a base station installed on a site shelter and user equipment housed in a 12-by-8-foot mobile enclosure capable of supporting stationary outdoor and indoor radio configurations.

Positioned away from the site shelter housing the base station, the mobile test unit features custom power backups, varied glass and wall material configurations. The setup allows engineers to measure how a pre-standard 6G stack operating over a 400MHz carrier handles line-of-sight and non-line-of-sight paths, foliage, physical obstacles, and building entry loss.

The companies verified an outdoor call and are also testing how 6G signals travel from open-air environments into buildings. The work measures coverage, throughput, latency, stability and feature performance in real-world conditions.

Verizon CTO and SVP of technology development Yago Tenorio stated Ericsson plays a key role in the operator’s 6G Innovation Forum and its efforts to turn 6G research into practical deployments. He added the outdoor trial would provide technical insights to help shape global standards and guide the design and deployment of future networks.

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Jio Platforms set the price band for shares sold in its IPO, with the company set to raise a maximum of INR302.1 billion ($3.2 billion) from the float.

In a stock market filing, parent company Reliance Industries announced shares would be priced at between INR1,065 and INR1,119 with 270 million units available. Employees are set to receive a INR54 per share discount.

The latest filing came hours after the publication of a prospectus confirming the offer is scheduled to open on Wednesday 21 October and close two days later. Anchor investors can bid from the start of the week.

Reuters reported if Jio reaches the $108.3 billion valuation the top end would equate to, the company would become India’s fourth largest by market capitalisation behind Reliance Industries, Bharti Airtel and bank HDFC.

It also noted the IPO represented a record offering in the country.

Jio stated in its prospectus the net proceeds are set to be used to pay down debt and for general corporate purposes.

The IPO has been a major media talking point for some time, especially in India. In June 2026 Reuters reported the company was aiming for around $3.8 billion from a sale, a significant drop from how much Bloomberg estimated Jio was targeting from a float during 2025.

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AT&T sealed a deal worth $2 billion to sell its business in Mexico to Grupo Televisa and Fintech Holdings, ending a decade long battle to gain ground in the country that is dominated by Carlos Slim’s America Movil.

AT&T stated the sale represents another step in a wider strategy to prioritise investment in US fibre and wireless networks, an area where it continues to make “meaningful progress”.

The US operator entered Mexico in 2015 following major regulatory reform, acquiring operators Iusacell and Nextel for a total $4.4 billion, which it merged to establish the AT&T Mexico brand.

It decided to offload the business last year and a $2 billion deal was mooted by Bloomberg.

In its statement, AT&T claimed it had grown the business into one of the country’s leading providers, and it believes Grupo Televisa and Fintech Holdings are well positioned to lead it through the next phase of growth.

Both companies will take an equal share in AT&T Mexico and means Grupo Televisa will become the first provider in the country to offer mobile, internet, pay-TV and fixed line services.

America Movil owned Telcel has around a 58% market share, while AT&T Mexico has around 16% with 24.7 million wireless subscribers as of 31 December 2025.

John Stankey, AT&T chairman and CEO, said it had articulated a strong belief that the AI future will run on converged networks and dense fibre assets.

“This move positions AT&T Mexico to participate in that evolution and is consistent with our long-term strategy to focus our capital allocation on opportunities for growth in the vibrant US market,” he added.

The deal is expected to be completed in the first quarter of 2027 following regulatory approvals.

Telefonica also sold off its business in Mexico, striking a $450 million deal with a consortium of investors in April.

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A survey by Verizon Frontline revealed daily AI usage by US public safety agencies nearly tripled over the past year while drone and robot deployments also saw an uptick.

The sixth annual Verizon Frontline Public Safety Communications Survey, conducted by Lexipol Media Group, highlighted daily use of AI reached nearly 32%, while 56% of public safety agency users anticipate daily AI reliance within three years, signalling it as a critical decision-support tool.

Additionally, the daily use of drones and robots increased from 15% to 26% as agencies more frequently use them to navigate hazardous environments to keep human emergency responders out of harm’s way while providing real-time situational awareness.

Network resilience remains a priority as agencies adopt these technologies, with more than 77% of the responders identifying it and reliability as their main operational requirements. Network performance also shapes personal device choices, with about 49% of respondents citing resilience and reliability as the biggest factor when selecting a device plan.

Kim Mirabella, VP of Verizon Public Sector and Verizon Frontline, stated the 2026 findings show technologies including AI and robotics, once considered futuristic, are already essential tools used by first responders every day.

Verizon stated 1,035 US public safety professionals took part in the survey

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Telia Company outlined plans to cut approximately 900 jobs across the group and lower its operating cost base, setting a target of achieving annual gross savings amounting to SEK1 billion ($100 million).

The company stated its moves represent the next step in becoming simpler, faster and more efficient, with an intention to localise its operations further “and strengthen the role of its country units in meeting evolving customer needs”.

As part of the shake-up, it will transfer approximately 220 positions primarily from its common Technology unit to country units. The 900-headcount reduction will hit all units, covering both employees and resource consultations.

The restructure is expected to be completed by 31 December, subject to customary union negotiations and will result in charges of SEK600 million in Q4 206, with cash flow effect mainly in 2027.

Finland will be the most impacted by the staff cuts, with 280 reductions, followed by home market Sweden with 260.

Patrik Hofbauer, CEO and president at Telia (pictured), said the plan was part of building the future Telia and further localisation “means doubling down on what we know gets results”.

“We must always become even simpler, faster and more efficient in everything we do.​ We want to empower our countries more, get the utmost from our common Technology unit and other Group Functions, and sharpen Telia’s edge in a very competitive market,” he added.

As of 1 October, the company had a total 14,100 employees.

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Telenor Connexion appointed former Nokia president and CEO Pekka Lundmark (pictured) as its chair, part of a broader board reshuffle at the IoT player linked with an earlier move to bring equity company Verdane into the ownership mix.

Ingrid Wistrand, an executive with experience in the IoT units of Tele2 and Deutsche Telekom, and Verdane representative Morten Weicher are also joining the Telenor Connexion board, as the company moves to broaden the experience among its top brass.

CEO Mats Lundquist said the board shuffle is the “first visible step” in a move to bring Verdane in as a co-owner of Telenor Connexion.

He said the line-up is intended to give the IoT unit a “strong starting point” as it seeks to solidify a frontrunning position in global service provision.

Dan Ouchterlony, Tom Hvammen and Liv Ingeborg Blekkerud remain to oversee corporate development.

Jesper Bruksner is being brought in to handle HR matters: Telenor Connexion highlighted experience in “scaling global technology companies”, having cut his teeth with businesses including digital payments player Klarna and online health provider Kry.

Lundmark led Nokia from August 2020 until April 2025, when Justin Hotard took over.

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Elon Musk-controlled SpaceX struck a deal to buy a nationwide low-band spectrum portfolio from Grain Management, ratcheting up its challenge to compete with US carriers for mobile customers.

The transaction for all of Grain Management’s nationwide portfolio of up to 14MHz of paired spectrum in the 800MHz band is subject to regulatory approval by the Federal Communications Commission (FCC). Financial terms are not available.

“This is the last critical piece of the spectrum puzzle needed for SpaceX to provide complete phone coverage in America,” Musk said on X above a post which questioned the company’s direct-to-device (D2D) strategy.

SpaceX stated Starlink Mobile’s global 2GHz mid-band spectrum will deliver high-capacity coverage in the US, while the newly acquired low-band frequencies will improve signal reach through obstacles including walls and extend service to devices indoors. The company added most existing mobile devices already support the underused band.

SpaceX plans to pair its satellites with ground-based femtocells to provide 5G mobile coverage, a plan many executives in the industry consider far-fetched.

The company stated the low-band spectrum would address a key remaining technical gap and help pave the way for Starlink Mobile to become a major US mobile carrier.

SpaceX stated once it garners approval it “will deploy a flexible architecture combining our satellite-to-mobile constellation in space with an advanced terrestrial deployment that can seamlessly connect devices everywhere”.

The move follows through on its plan to roll out a D2D service to compete against T-Mobile US, Verizon and AT&T.

On 6 October, SpaceX announced a regulatory win after it secured FCC approval to launch 15,000 next-gen satellites for D2D.

In August, T-Mobile US completed the sale of its nationwide 800MHz spectrum portfolio to Grain Management in exchange for $2.9 billion in cash and all of the latter’s 600MHz spectrum licences more than a year after agreeing a deal in principle.

Grain Management previously outlined a plant to work with energy and infrastructure specialist Black & Veatch to market the spectrum to utilities, critical infrastructure operators and rural and regional carriers.

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Verizon continues to retool its executive leadership team, with Adam Koeppe, chief network officer for core engineering and operations, set to depart by the year-end.

Koeppe stated on LinkedIn “it’s time to move on to the next chapter” after more than 26 years with the company.

“My confidence in Verizon’s future remains high,” Koeppe stated. “The mission to build, secure, and scale the foundational networks of tomorrow matters now more than ever.”

He started his career in telecommunications as a customer service representative at Bell Atlantic Nynex Mobile which was a joint venture that eventually led to the formation of Verizon.

Recon Analytics analyst Roger Entner stated on LinkedIn Koeppe was one of the employees “who made Verizon Verizon almost from day one,” while congratulating him on “a terrific and highly impactful career”.

Koeppe was named to his current position in December 2025 after working in several technology and engineering roles during his career at Verizon.

Koeppe’s planned departure came after current CEO Dan Schulman took over as chief in October 2025 with a pledge to overhaul the company, including its executive team.

The company announced a plan to slash 15,000 jobs in November 2025, which was followed by laying off roughly 3,000 retail and corporate employees in July 2026.

Verizon announced in June 2026 Joe Russo, executive VP and president of global networks and technology, is retiring in Q1 of next year after 30 years at the company. He will be replaced by ex-Deutsche Telekom executive Abdu Mudesir.

In February, Verizon consumer chief Sowmyanarayan Sampath stepped down from his role as part of Schulman’s turnaround effort prior to resurfacing as CEO of Zayo on 1 September.

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VodafoneThree raised its cost-savings target to £1 billion per annum by 2032, as it set out a UK growth strategy with a new set of “bolder” financial ambitions.

During a Vodafone Group investor briefing, the company focused on its ambitions for VodafoneThree and how it will deliver significant value creation over the coming years.

Among the highlights, the company stated it was upping its cost savings goal, which was previously pegged at £700 million per annum by full year 2030, to £1 billion per annum by full year 2032, which will run to March that year.  By 2030, £800 million in annual cost savings is expected.

The upgraded target comes more than two months after Vodafone completed a full takeover of VodafoneThree, acquiring CK Hutchison’s 49% in the business for £4.3 billion.

Targets
Other financial targets set for the company include a goal of mid-to-high single digit annual growth in adjusted earnings between 2025 and 2032, and a plan to more than triple operating free cash flow during the same period.

The briefing, hosting by group CEO of European markets, Ahmed Essam and VodafoneThree CEO Max Taylor, also reiterated an £11 billion network investment plan spanning 10 years to upgrade the UK’s mobile network, accelerate leadership in the consumer market and grow its Business unit.

Margherita Della Valle, CEO of Vodafone, said VodafoneThree had been created because it saw an opportunity to transform the UK market.

“After a strong start, we now have even greater confidence in the opportunity ahead. That’s why we are upgrading our cost target to £1 billion, with VodafoneThree set to become an increasingly important contributor to Vodafone’s growth ambitions,” she said.

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