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The FTC asks companies from Uber to Walmart about how they personalize the prices you pay

A delivery cyclist rides past a parked bike with a red DoorDash bag in a city bike lane.
The FTC asked companies from Walmart to DoorDash for information about their pricing practices on Wednesday.

Michael Nagle/Bloomberg via Getty Images

  • The FTC wants information about how companies personalize prices.
  • The Commission said that it sent orders to companies from Uber to Walmart.
  • The orders ask about web use habits and other personal information.

The Federal Trade Commission is asking companies from food delivery services to airlines about how they use personalized prices.

The Commission said on Wednesday that it sent orders to the companies asking for details about what kind of personal information they use to determine prices. The orders target a wide range of companies, from retailers Walmart and Target to food delivery services Uber and DoorDash to airlines like Delta and United.

"Consumers deserve to know whether companies use their web surfing habits or other personal data to estimate the highest price they can charge each consumer," said FTC Chairman Andrew N. Ferguson.

"Workers also deserve to know if their compensation is affected by how companies use their personal data," Ferguson added.

Several companies pushed back against the FTC's claims.

"There is no fare product Delta has ever used, is testing or plans to use that targets customers with individualized offers based on personal data," a Delta spokesperson said.

"We do not use personal information to set prices, and we never will," Instacart said in a statement.

Walmart and Target previously said they would be transparent about their pricing strategies as more stores start using digital price tags.

A growing number of companies are using dynamic pricing to determine what customers pay for everything from concert tickets to jeans.

Some companies use similar methods to determine how much workers get paid. Uber presents its drivers with potential payouts that aren't based on a per-mile or per-minute rate, for instance, but instead consider factors such as demand.

The FTC's orders ask the companies to submit information about their pricing methodologies, including how they use AI, going back to January 1, 2023. It also asks for research that the companies have done on their pricing strategies, such as A/B tests.

The Commission is also seeking information about how the companies used similar technology to offer workers jobs, according to the orders.

Do you have a story idea about Uber, DoorDash, or Instacart? Contact this reporter at abitter@businessinsider.com or via encrypted messaging app Signal at 808-854-4501. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely.

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Are you a mom who drives for Uber or Lyft? Take our survey

A woman wearing glasses holds the steering wheel of a Kia car while smiling. To her right, a smartphone sits in a holder attached to the inside of the windshield and plugged into a charger.
Business Insider wants to hear from moms who work for Uber and Lyft.

: Jeffrey Greenberg/Universal Images Group via Getty Images

  • Being a mom can be challenging and expensive.
  • Some have turned to apps like Uber and Lyft to make extra money — or as their main source of income.
  • Fill out our survey if you're a mom who does gig work.

Uber and Lyft often talk about the flexibility of working as a driver on their apps.

That aspect of the gig has attracted moms, among other people who often want to earn money outside a 9-to-5 schedule. The job can be appealing to mothers who need to juggle school drop-offs, childcare, and other obligations of parenting.

Others, including single moms, say they feel stuck in ride-hailing work and end up having to drive for Uber or Lyft at set times anyway, depending on when the most passengers need rides.

With costs like childcare and college rising, Uber and Lyft offer some moms a way to make extra money — if they can earn enough on the apps and keep costs like gas and car maintenance under control.

Business Insider wants to speak with moms who drive for Uber, Lyft, or other ride-hailing apps. We want to hear about how you combine the gig with taking care of your kids, including both what's working and what isn't. Please fill out the survey below.

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Uber doubles down on ChatGPT for workers after last month's layoffs

Blurred pedestrians pass an entrance with a large Uber logo on the glass door.
Uber is giving all of its corporate employees access to OpenAI's enterprise tool

Bloomberg/Getty Images

  • Uber is giving its corporate employees access to OpenAI's enterprise work tool.
  • ChatGPT Work can "prepare meeting briefs," among other tasks, OpenAI said.
  • Uber is rolling out the tool after laying off thousands of workers last month.

Uber is giving all of its corporate employees access to OpenAI's enterprise tool weeks after laying off thousands.

About 30,000 employees at the ride-hailing service's offices will have access to ChatGPT Work, the two companies said on Thursday.

The tool will connect with other programs that Uber employees use, such as Slack and Gmail, to "research information, prepare meeting briefs, create presentations, analyze data and complete workflows across applications," a statement said.

"As AI transforms how we work, we want to give everyone the tools to innovate, solve problems and help shape Uber's future," Uber CTO Praveen Neppalli Naga said. Uber initially tested the tool among a group of 1,000 employees.

The rollout comes the month after Uber laid off about 10% of its corporate workforce, or about 3,300 people. The company made the job cuts to reduce management layers and reduce the number of small teams, CEO Dara Khosrowshahi said at the time. It didn't cite AI in its announcement.

Some laid-off employees told Business Insider that AI was doing significant parts of their jobs, from answering their questions in Slack to crafting replies to messages from riders and drivers.

Uber cited AI as a reason for an earlier round of layoffs in July, which targeted Uber's customer service employees.

Do you have a story idea about Uber? Contact this reporter at abitter@businessinsider.com or via encrypted messaging app Signal at 808-854-4501. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely.

Read the original article on Business Insider

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A bancada parlamentar mede-se pelo número de filhos?

Um deputado decidiu que a melhor forma de vencer debates é contar os filhos. Rui Borges elogia-se a si mesmo e há quem ache que a receita para as greves esbarra na falta de dinheiro para o Uber.

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